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Delivery and warranty

Where to see the account, deadlines, warranty and disputes.

3 articles

Getting the account

Where to find the login and password of your accountAfter you pay on Mercado Facinho, the login and password are in My purchases. See where to find them and what to do if they don't show up.

Warranty and issues

7-day warranty on Mercado Facinho: how it worksUnderstand the warranty on Mercado Facinho purchases: the 7-day default, escrow, early confirmation of receipt and how to get help if something goes wrong.
How to open a dispute on Mercado FacinhoHad a problem with a purchase on Mercado Facinho? See how to open a dispute in My purchases, what evidence to send and how the team decides.