Where to find the login and password of your account

The login and password of the account you bought on Mercado Facinho are in "My purchases", inside the order, as soon as the payment is confirmed. The details are always available and never deleted.

In the Facinho Smurfs store, the account arrives by email: see I didn't receive the email with my Facinho Smurfs account.

Step by step

1. Sign in to Mercado Facinho with your account.
2. Open "My purchases".
3. Click the purchase you want to see.
4. The access details appear in the order, for automatic delivery.

Automatic and manual delivery

• Automatic: the details appear in "My purchases" as soon as the payment is confirmed.
• Manual: the seller sends the details in the order chat, within 24 hours after the payment is confirmed.

Data security

• Every access to the details is logged.
• The order chat is kept for 12 months.

Nothing shows up?

1. Check that the payment was confirmed. PIX can take up to 30 minutes.
2. If delivery is manual, wait for the 24-hour period and message the seller in the order chat.
3. If the order shows as paid and there are no details or reply, contact us through the chat. The team will check.
4. If the details appear but don't work, open a dispute within the warranty. See How to open a dispute.

Heads up

The account details only appear in "My purchases" and in the order chat. Facinho never sends a password by WhatsApp, Discord, email or the support chat, and never asks for your password.