7-day warranty on Mercado Facinho: how it works

The Mercado Facinho warranty is 7 days by default, counted from the purchase. During that time the amount is held in escrow, and you can open a dispute if there is a problem with the account.

For the Facinho Smurfs store, see Facinho Smurfs store warranty: 7 days and replacement.

Warranty period

• The default is 7 days.
• The seller can offer a longer warranty, up to 90 days. The period is shown in the listing.
• The period for your purchase is locked in from the moment you buy.

What happens to your money

You pay Facinho. The amount is held in escrow and is only released to the seller when the warranty ends, if there is no dispute.

What to do if there is a problem

1. Open "My purchases" and choose the order.
2. Start a dispute, describing the problem and attaching screenshots.
3. The team reviews the evidence from both parties and decides.

A dispute can only be opened within the warranty period and before you confirm receipt. See How to open a dispute.

Early confirmation

If the account arrived as expected, you can confirm receipt before the warranty ends. In that case the seller is paid 3 days after the sale or at the time you confirm, whichever comes later.

Note: confirmation cannot be undone and ends the possibility of a dispute. Confirm only after signing in to the account and checking that everything is fine.

Refund

The refund happens through the dispute, within the warranty. The decision is up to the team, after reviewing the evidence. The amount goes back in the same currency as the payment.

After the warranty

Once the period ends, the amount is released to the seller and you can no longer open a dispute for the order. The account details remain available in My purchases.