I didn't receive the email with my Facinho Smurfs account

In the Facinho Smurfs store, the account is sent by email right after the payment is confirmed, at any time of day. If the email did not arrive, check the spam folder and the Promotions tab of the email used for the purchase and, if you can't find it, contact us.

To buy on Mercado Facinho, see Where to find the login and password of your account.

What to check

1. Was the payment confirmed? With PIX, confirmation comes within 30 minutes. While the order is pending, the account is not sent. See I paid with PIX and my order is still pending.
2. Spam and Promotions. Look for messages from Facinho in those folders.
3. Is the email correct? In a guest purchase, the account arrives at the email you typed at checkout. Check that there was no typo.
4. Other emails. Also look in any other email accounts you use.
5. Full inbox or filter. Check whether there are rules that delete or hide new messages.

If you didn't find it

Contact us through the chat and send:

• the email used for the purchase;
• the order code, if you have it;
• the date and time of the payment.

The team checks the order. If the payment is confirmed, we ask for the account to be resent to you.

For your security

The account is not sent through chat, WhatsApp or Discord. It arrives only by email. If someone says they are from Facinho and offers the account through another channel, be suspicious. See Facinho never asks for your password.

After the account arrives

Sign in to the account and test the access. The store warranty lasts 7 days after the purchase. See Facinho Smurfs store warranty: 7 days and replacement.