I paid with PIX and my order is still pending

If your PIX still shows as pending, wait up to 30 minutes: that is the normal confirmation time. After that, the team checks the receipt and fixes it.

What to check first

1. Check that the amount really left your account in your bank's app.
2. Confirm that the PIX was paid for the exact amount shown at checkout, using the QR Code or code of that order.
3. Wait up to 30 minutes from the payment. The confirmation comes from the payment provider (Mercado Pago) and can take a few minutes.
4. Refresh the order page.

Where to see the order

• In the store: the account arrives at the email you gave, right after the confirmation. Also check your spam folder.
• On Mercado Facinho: open "My purchases". When the payment is confirmed, the order changes status and the details appear there, or the seller sends them in the order chat.

If more than 30 minutes have passed

Contact us through the chat and send:

• the PIX receipt, with amount, date and time;
• the email used for the purchase or the order code.

The team checks the payment and releases the order. If the amount paid is different from what was expected, we also tell you what to do.

What not to do

• Do not pay again before talking to us: you could pay twice.
• Do not send your password, 2FA code or card details.
• Do not pay PIX to anyone who offers to "speed up" the order outside the site.